Privacy policy

PandaPorch ("we," "us," "our") operates pandaporch.com. This policy explains what information we collect, how we use it, and the choices you have. We keep this in plain English on purpose — no legal maze required.

Information We Collect

When you shop with us or browse our site, we collect:

Contact and order details — your name, email address, shipping and billing address, phone number (if you give it), and details about what you ordered.
Payment information — your payment is processed entirely by our payment processor(s). We never see or store your full card number.
Technical and browsing data — things like your IP address, browser type, device information, and which pages you visit, collected automatically as you use the site.

Cookies & Advertising

We use cookies and similar tools to keep the site running smoothly, remember your cart, and understand how people shop with us. This includes the Meta (Facebook/Instagram) Pixel, which helps us measure how well our ads are working and show you relevant ads on those platforms (retargeting). You can control or block cookies through your browser settings at any time.

How We Use Your Information

We use your information to:

Process, ship, and support your orders
Send order confirmations and shipping updates
Send marketing emails, if you've opted in (you can opt out anytime)
Improve our site, products, and customer experience
Detect and prevent fraud

Who We Share Information With

We only share your information with the service providers we need to run the store, including:

Payment processors, to securely handle your payment
Our fulfillment partners, who pack and ship your order from warehouses in the US and internationally
Email service providers, to send order updates and (if you've opted in) marketing emails

We do not sell your personal data, to anyone, ever.

Marketing Emails

If you've signed up for marketing emails, every email includes an unsubscribe link. Click it anytime to stop receiving marketing messages — you'll still get essential order-related emails.

Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To do so, just email us at support@pandaporch.com and we'll take care of it.

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you and to request that we delete it. Email us at support@pandaporch.com to exercise these rights.