Refund policy
We want you to love what you ordered. If something's not right, here's exactly how returns and refunds work.
30-Day Returns
You can return most items within 30 days of delivery for a refund. To qualify, items must be unused and in their original packaging.
Defective, Damaged, or Wrong Items
If your item arrives defective, damaged, or isn't what you ordered, you don't need to send anything back. Just contact within 7 days of delivery with a couple of photos of the issue, and we'll send a replacement or a full refund — no return shipping required.
How to Start a Return
Email with your order number and the reason for your return, and we'll walk you through the next steps.
Who Pays for Return Shipping
For standard returns (you simply changed your mind or it wasn't a fit), you're responsible for the cost of return shipping. If the item arrived defective, damaged, or wrong, we cover it — see above, no return needed.
Refunds
Once your return is received and approved (or your defective/damaged/wrong-item claim is approved), your refund is issued to your original payment method within 5–10 business days.
Final Sale Items
Items marked as sale, clearance, or final sale at checkout are not eligible for return or refund.
How Returns Are Routed
Email support@pandaporch.com before sending anything back. Our products ship from more than one fulfillment warehouse, so the correct return address depends on your specific item — we'll confirm it for you and guide you through the process. Items sent back without contacting us first can't be matched to your order and may not be refundable.
Contact Us
Questions about a return or refund? Email and include your order number — we typically reply within 1–2 business days.