Shipping policy

Here's exactly what to expect once you hit "buy" — from processing to delivery.

Order Processing

Orders are processed within 1–3 business days before they ship. You'll get an email confirming your order as soon as it's placed.

Delivery Times (United States)

We currently ship to addresses within the United States only. Delivery times depend on where your item ships from:

  • 4–9 business days for items shipped from our US warehouses
  • 7–15 business days for items shipped from our international warehouses

Each product page tells you which shipping timeline applies to that specific item, so you know what to expect before you order. If your order contains items from multiple warehouses, they may arrive in separate packages on different days.

Shipping Cost

We offer free standard shipping on all US orders — no minimum order size required.

Tracking Your Order

As soon as your order ships, we'll email you a tracking number so you can follow its journey to your door.

Possible Delays

During peak seasons (like holidays) or due to carrier delays outside our control, delivery can occasionally take longer than the estimates above. We'll do our best to keep you posted if that happens.

Where We Ship

At this time, we ship to the United States only. We hope to expand to more countries in the future.

Contact Us

Questions about your shipment? Email support@pandaporch.com with your order number and we'll look into it — we typically reply within 1–2 business days.